Frequently Asked Questions

What do I need to run AstroApp?

Only a modern web browser and an internet connection. AstroApp runs on Mac, Windows and Linux computers, on Apple, Android and other tablets and phones, and on smart TVs with a web browser. You have nothing to install, download or update. You can read more about using AstroApp on a small screen in Astrology Software on Your Phone and Tablet.

Is there a free edition?

Yes. With the Free edition you can calculate natal charts with the standard planets and aspects and use the basic features for as long as you like, with no card and no time limit. Create an account and sign in.

Which edition do I need?

That depends on the astrology you practice. Traditional Basic is designed mostly for Renaissance astrology. Vedic and Oriental are standalone editions, each dedicated to its tradition. Pro includes the complete set of Western astrology features and tools, including modern schools, Sidereal, Traditional, Hellenistic, Human Design, Medical, Mundane and more. It also includes all features from the Traditional Basic, Vedic and Oriental editions, along with Mayan astrology features. Financial Gold includes everything in Pro plus the Financial Astrology tools. You can compare what each edition includes in Choose Your Edition, and see the prices in Pricing.

How do I subscribe, and how do I pay?

Sign in, go to Pricing, choose your Edition and subscription duration, and pay by a credit or debit card, Apple Pay, Google Pay or PayPal (Apple Pay and Google Pay appear on devices that support them). Your subscription starts as soon as the payment is confirmed, and we send a receipt to the email address of your account.

How do I renew?

In your account, open the subscription and choose Renew. If your subscription renews automatically, you do not need to do anything.

What happens when my subscription expires?

Nothing is deleted. Your charts, settings and pages stay in your account, and you keep the features of the Free edition until you renew. As soon as you renew, everything is available again.

I have paid, but I still see the Free edition. What should I do?

Sign out of AstroApp and sign in again, because AstroApp checks your edition when you sign in. If you still see the Free edition, please contact us. Make sure to include the email address of your account and your receipt.

How do I turn off auto-renewal?

In your account, open the subscription and choose Cancel auto-renew. You keep access to the end of the period you have already paid for, and no further payment is taken.

Can I get a refund?

No. Payments to AstroApp are non-refundable, and cancelling a subscription does not entitle you to a refund of what has been paid. This is clause 11.5 of the Terms of Use, which is also quoted in our Refund Policy. In case of accidental duplicate charges, send us a note with your user name and both invoice numbers included.

Where are my charts kept, and can I take them with me?

We keep your charts in your account on our servers, so you see the same charts on every computer, tablet and phone you sign in from. You can export charts in Excel, CSV, QCK, Solar Fire and XML formats. You can also export individual tables to Excel, XML and CSV, and reports and tables to PDF.

Do you sell or share my information?

No. We never sell, rent or share our customers' information with anyone. Our Privacy Policy explains what we collect and why.

How do I change my email address or password?

In your account. When you change your email address, we send a confirmation link to the new address, and the change takes effect once you click it.

How do I delete my account?

Write to us from the email address of your account, and we will remove it.

Is AstroApp available in my language?

You can use AstroApp in 15 languages and choose yours in the Account Settings. You can find how to customize AstroApp for your language and locale here.

Can I use AstroApp's calculations on my own website or app?

Yes, through the AstroApp APIs: REST APIs that return JSON or chart images, and JavaScript APIs that draw charts in your visitor's browser.

Where do I find help with the program?

The Help and the Tutorials cover everyday tasks, and Features describes each area of the program. Technical support is free with every paid edition: you can reach us through our contact form.